This course is recommended for workplace shop stewards who are new to the role or those that want to refresh their skills and confidence in representing members.

The course will include the following –

The skills a shop steward needs

The role of a shop steward

Your Rights as a steward

Facilities and time off

Interviewing skills

Listening Skills

Handling a Member’s Grievance

Handling a Disciplinary Case

Fairness and Equality