This course is recommended for workplace shop stewards who are new to the role or those that want to refresh their skills and confidence in representing members.

The course will include the following –

• The skills a shop steward needs

• The role of a shop steward

• Your rights as a shop steward

• Facilities and time off

• Interviewing skills

• Listening skills

• Handling a member’s grievance

• Handling a disciplinary case

• Fairness and equality